What it is
A fictional tool for a property manager. Incoming messages from tenants land in a triage inbox, get turned into cases, and each case carries its full context: the building and apartment it belongs to, the tenants involved, the correspondence, and the workflows that have run on it.
What I explored
The interesting parts were the connections between things: a message that can’t be matched automatically and needs a human, a workflow that writes back into a case’s conversation, AI suggestions that read the state of a case and propose the next step, each one shown with its reasoning, not as a black box.